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Summary

Title:	Licencing Error
Category:	Crash/Critical
Status:	Open
Posted By:	3drealism.com ( Theo van Oostrom )
Date Created:	21 January 2019

Problem

Description:	Hi, since the last 2 days I have been getting a licencing error, see attached. I haven't renamed any files. I re-downloaded Ornatrix-3dsmax-6-1-0-18303-win64_342032302032323033.msi, uninstalled Ornatrix, re-installed Ornatrix - but still get the same error. Please advise.
Steps to Reproduce:
	Attached Files:

21 January 2019 #22729
EPHERE	Hi Theo, Please reset your license (ephere.com/licenses.html) and then reinstall the license server manually from the downloads page: https://ephere.com/docs/Installing_a_Floating_License_Server.html Marsel Khadiyev (Software Developer, EPHERE Inc.)
21 January 2019 #22738
3drealism.com	I did the above and got the Kaspersky notice and just rebooted. Open 3ds Max, started Ornatrix and every few seconds I get: "Do you want to allow this app from an unknown publisher to make changes to your device? Ephere.Licencing.LicenceServer.exe" and I still get the previously attached notice "Ephere Product Licencing..." Attached Files:
21 January 2019 #22741
EPHERE	Anti-virus could be blocking the connection to the license server. Is it possible to try to temporarily turn it off? Please also check what the LSM app is showing: https://ephere.com/docs/License_Server_Manager.html Marsel Khadiyev (Software Developer, EPHERE Inc.)
21 January 2019 #22743
3drealism.com	I downloaded Ephere.Licencing.LicenceServer.exe", I disconnected my internet, turned off Kaspersky, installed InstallLicense.342032302032323033.1.exe, installed Ephere.Licensing.LicenseServer.Manager.exe The problem is still the same. Attached Files:
22 January 2019 #22749
IvanKolev	"I disconnected my internet, turned off Kaspersky, installed InstallLicense.342032302032323033.1.exe" Without a connection to our site, InstallLicense.exe cannot download and install the license server, it just prints an URL that you have to download at another computer with Internet connection, then execute the downloaded file. Did you do that? The Manager cannot connect to the license server, so it is either not running or not even installed. You can check that you have "Ephere License Server" in your Services, with Running status and Automatic startup. Ivan Kolev (Software Developer, EPHERE Inc.) E-mail: ivan.kolev at ephere dot com Discord: ikolev
22 January 2019 #22750
3drealism.com	Thanks, Ivan, appears to be working now.