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Summary

Title:	Cant install. Aborted be 'error'
Category:	Crash/Critical
Status:	Open
Posted By:	Worldmaker1 ( Андрей fsdf )
Date Created:	9 June 2019

Problem

Description:	I got message when tried ti install Demo 6.02 Ornatryx: "ornatrix wizard ended prematurely because of an error" 3d max 2014... Windows 7. Run as admin from C:\ root. Didnt help.\\\
Steps to Reproduce:

10 June 2019 #25436
IvanKolev	Please read https://ephere.com/plugins/autodesk/max/ornatrix/docs/6/Installation_Problems.html Ivan Kolev (Software Developer, EPHERE Inc.) E-mail: ivan.kolev at ephere dot com Discord: ikolev
10 June 2019 #25440
Worldmaker1	im not sure but .... Log file of installationed attached below. Not installing. Rolling back. Also i have 3dmax 2014 and 2018. No Ornatrix installed before. Attached Files: Install.log (964300 bytes),
11 June 2019 #25446
IvanKolev	The command that fails is this one: "cmd.exe" /c echo D:\Programs\3ds Max 2018\Plugins\efewfwf.msi > "C:\Users\Andrey\AppData\Local\\Ornatrix3dsMaxSetupFilepath.txt" But there is no info why it happens. You can try running it from Command Prompt to see why it fails. Maybe for some reason that file is not accessible for writing? And the name efewfwf.msi is strange, I suppose you renamed the file downloaded from our site? Ivan Kolev (Software Developer, EPHERE Inc.) E-mail: ivan.kolev at ephere dot com Discord: ikolev
11 June 2019 #25448
Worldmaker1	I renamed it back. No result. Log file attached. Sorry, dont understand ''You can try running it from Command Prompt to see why it fails.'' ??? But i already used 'start msiexec /i InstallerFileName.msi /lv Install.log' from cmd(as admin) to make log file. Or there is another way to start from cmd ? I run cmd as admin. (also 'net user дминистратор/active:yes') How can i give access to writing to the "C:\Users\Andrey\AppData\Local\" ? Attached Files:* Install.log (958828 bytes),
11 June 2019 #25449
Worldmaker1	Also now im getting this message in the beggining of instalation... And in the end, when "Coping files".. rolling back and error. may be this helps.
11 June 2019 #25452
IvanKolev	I meant to run just this command from the Command Prompt: "cmd.exe" /c echo D:\Programs\3ds Max 2018\Plugins\efewfwf.msi > "C:\Users\Andrey\AppData\Local\\Ornatrix3dsMaxSetupFilepath.txt" or even just echo D:\Programs\3ds Max 2018\Plugins\efewfwf.msi > "C:\Users\Andrey\AppData\Local\\Ornatrix3dsMaxSetupFilepath.txt" The most likely reason is that this file C:\Users\Andrey\AppData\Local\\Ornatrix3dsMaxSetupFilepath.txt is not accessible for writing. I have no idea how can this happen, the AppData\Local directory usually has full write permissions for the user it belongs to. You are logged in as Andrey, right? The message you get at the start of installation points in the same direction, that some files are not accessible for writing. It might help to reboot your machine and try again. After rebooting first check if you can write to that file, C:\Users\Andrey\AppData\Local\\Ornatrix3dsMaxSetupFilepath.txt: if it doesn't exist, create it, if it does, open it in Notepad, erase its contents and save it. Then run the installer with logging. Ivan Kolev (Software Developer, EPHERE Inc.) E-mail: ivan.kolev at ephere dot com Discord: ikolev
11 June 2019 #25453
Worldmaker1	If i undestand u correct. Nothing changes in cmd:
11 June 2019 #25454
Worldmaker1	There wasnt any Ornatrix files... So i freely created a .txt file here, modificated it and resaved. Didnt help. May be this is an .msi issue and it cant write anything in C/ in Windows7 ?
12 June 2019 #25473
IvanKolev	No, I tried installing the latest demo on Windows 7 and it worked. So creating files in C:\Users\Andrey\AppData\Local\ works, as expected. But I have no idea why that command fails when executed by the installer. I suppose you rebooted the machine and it didn't help? My only remaining idea is to restore the original name of the file and try again. Ivan Kolev (Software Developer, EPHERE Inc.) E-mail: ivan.kolev at ephere dot com Discord: ikolev