Summary

Title:Crash fatal error when try to collapse stack
Category:Crash/Critical
Status:Confirmed
Posted By:andrea1590 ( Calabrese Andrea )
Date Created:3 June 2020

Problem

Description:

3dsmax 2019 with ornatrix v5. When try to collapse stack, a fatal error crash the system.

Steps to Reproduce:

Simply build a mid-complex hai system with modifier, frizz, cluster, detal, lenght ecc and try to collapse teh stack.

 

Attached Files:

>bakedgroom.max (5341184 bytes),

Hello,

Thank you for the scene, I can reproduce the crash. 

As a workaround you can collapse each modifier one by one. That worked for me. 

Jeordanis Figuereo (Product Designer. EPHERE Inc.)

If i collapse modifier one by one, i lose some details and settings of the style and sometimez, especially with ground strands, it destroy the position of the strands.

I can't reproduce that. Do you mind recording a short video showing this problem? 

Jeordanis Figuereo (Product Designer. EPHERE Inc.)

Here're the videos of what im' talking for. I found another destructive bug. I need to collide my hair and fur with some clothes and armour part, but every time i put the ox Dynamics modifier the app crash. This make the dynamics unusable.


Attached Files:

>bug.mp4 (10836216 bytes),

here's the second bug. i tested it on a new scene with a simple furball test. crash te same. even uninstall and reinstall ornatrix. i take the opportunity to ask something. Why the version of max is more expensive compared to maya one, with less functions and more bugs? and why the v5 that is the version i bought, came out on the market, without Arnold compatibility, that is the main 3ds render engine from 2017? Pratically to use the V5 properly you are forced to buy V-ray too. With the dynamics critical bug, and without v-ray, a user can use the plugin at its 30% of its potential. what a shame. Thank's Jeordanis for your time. waiting for your answer.


Attached Files:

>bug2.mp4 (2032064 bytes),

Hi,

I will have to try this. It doesn´t look like the same scene that I received. Please send me this scene to try both bugs. 

V5 is our old version of Ornatrix. It already have two more major versions on top. If I recall correctly Arnold was not available on Max after V6 was released, you will find support for Arnold there. 

Jeordanis Figuereo (Product Designer. EPHERE Inc.)

The crash with Ox Dynamics is probably and installation issue. I noticed that it only happens in Max 2019. I tried Max 2018 and it doesn't happen there. Ox version 5 cannot receive any more updates at the moment, but If you have access to Max 2018 I recommend you using it or a 2019 version without any patches on it (Ox V5 was build for Max 2019). 

Alternativelly, you can try simulation the hair using the Max's cloth simulation. 

Jeordanis Figuereo (Product Designer. EPHERE Inc.)

Actually it is the same scene i just sent you. Simply i've hidden  other hairs to show you better the lose of strands on the beard, and the ground strand scalp bug. Anyway V5 was released march 2017, and arnold is avalaible on max with Maxtoa from Max 2018 (released in 2017  too). in my folder I have compatibility until 2019 so i can't understand why Arnold compatibility was abbandoned in this way on this version. V6 with Arnold was release January 2019. Pratically for all its commercial life, V5 was mutilated of one of it's most important feature. V5 customer like me that bought a v5 version before 6 months, from the release of V6 can't access to a free upgrade. Is a bit disadvantegeous <span>for those who trusted you from the beginning like me... also this fatal bugs, make the work </span>impracticable. I'm still think that is ana mazing plug in. But commercial policy on this versione and for V5 customer it was very weird. it Is my opinion.