Summary

Title:crashes either when opening, when saving, when starting render...
Category:Crash/Critical
Status:Unconfirmed
Posted By:TobiasHeib ( Tobias Heib )
Date Created:5 March 2023

Problem

Description:

I have tested the plugin a little longer as a demo, and was thrilled, so I have now purchased it. But already after 1-2 days it came to the crash, and since then it is no longer usable. In the process 3ds Max closes and gives the possibility to write a feedback. Did an extensive re-installation, of 3ds Max & Ornatrix, also times on another partition. It also works at first, but as soon as I work a little longer in a file, it crashes all the time. Then I open it 2-3 times in a row to no avail, and suddenly it opens. Then I want to render, but then it crashes again. Have tried the explanations from the Internet, graphics driver even reset to an old version, reinstalled many things - without success. I hope you can help me. As I said, sometimes it can be opened after a restart, then also goes until I want to save, or render. Worked on 3ds Max 2022 and 2023, with the newest ornatrix version, and the last stable version.

Steps to Reproduce:

Open. Save. Render.

Hello,

i cannot reproduce a crash by saving or opening a max file with Ornatrix hair in it. 
please provide us with the problematic scene for testing and debugging. 

Jeordanis Figuereo (Product Designer. EPHERE Inc.)

The file is too large to upload here. I thought maybe it was because of the large number of hair, or because I was mixing VRay Fur and Ornatrix. As an error message, it says "acces violation error". All the other plugins, Forest Pack, Vray, tyflow etc. all work without problems, even if I set the settings to the maximum. Is there any other way to send you the file?

Perhaps you can upload the file to WeTransfer or dropbox. In any case, please simplify the scene as much as possible, reduce it to the bare minimum to reproduce the problem. 

Jeordanis Figuereo (Product Designer. EPHERE Inc.)