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Summary

Title:	3ds max Ornatrix crash render
Category:	Crash/Critical
Status:	Open
Posted By:	alienstudio ( ALIEN studio s.r.o. )
Date Created:	15 May 2017

Problem

Description:	Hi guys. I have trouble with rendering. I use Vray and i cant render scene because every time i tried, 3ds max crashed and close project. I tried reinstal 3ds max,Vray, Ornatrix and merge projekt to new scene. it doesnt work correctly. Anyone knows where is the problem? Thx for helping PC setup: i7 3.3GHz, 48GB ram
Steps to Reproduce:

15 May 2017 #13216
Jeordanis Figuereo	Hi, What version of Max, VRay and Ornatrix are you using? Do you get any error message prior to the crash? Is this happening after an update of Max, Ox or VRay? Jeordanis Figuereo (Product Designer. EPHERE Inc.) LinkedIn Discord
15 May 2017 #13217
alienstudio	Hi, Im using 3ds max 2014, Vray 3,50,04, Ornatrix 5.1.5. and i dont get it any error message, nothing. After rendering start, 3ds max crash, no message, nothing.I didnt update anything. Everything is still like was instal Ornatrix firstime. ICO: 44 461 992 DIC: 202 270 4057 IC DPH: SK202 270 4057
15 May 2017 #13218
Jeordanis Figuereo	Hey, I cannot reproduce this crash yet, this only happens when Ornatrix is in the scene? Can you provide a test scene where we can reproduce the crash? Jeordanis Figuereo (Product Designer. EPHERE Inc.) LinkedIn Discord
17 May 2017 #13231
alienstudio	Hi, yes it happens is in the scene, but i tried everything to fixed and now i have problem with licensing. Antivirus and Firewall is already off but licenseAssigner have error http://i.imgur.com/T1YJ65y.jpg ICO: 44 461 992 DIC: 202 270 4057 IC DPH: SK202 270 4057
17 May 2017 #13232
Jeordanis Figuereo	Hi, Ok, let's solve the licensing issue first, this might be caused by the changes made to the license server this weekend. First unistall Ornatrix, then go to THIS link and use the Reset Licenses button, then fill the form. Now download and install the License Server from HERE, reinstall Ornatrix again and it should be working. This process is used to unassign the licenses and assign them again, you can find more information about this in the documentation: https://ephere.com/plugins/autodesk/max/ornatrix/docs/5/Licensing_FAQ.html Let me know if this fixes your licensing problem and if the crash persist. :) Jeordanis Figuereo (Product Designer. EPHERE Inc.) LinkedIn Discord
18 May 2017 #13234
alienstudio	Yeah, both of problems solved. Thank you :) ICO: 44 461 992 DIC: 202 270 4057 IC DPH: SK202 270 4057