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Summary

Title:	Problem with product licensing
Category:	Other
Status:	Closed
Posted By:	Inga ( Inga Sitnikova )
Date Created:	4 September 2020

Problem

Description:	Hello. Just purchased your Ornatrix for C4D plugin. Followed the instruction provided by the e-mail, installed your plugin. I’m getting this pop-up window. Up button is inactive (also it contains grammatical error, which is funny considering the price of your software). Pressing lower button does nothing. Closing the window allows me to open C4D but Ornatrix plugin is inactive. Anti-virus software was disabled during installation process and my failed attempt to activate your software. So what should I do now?
Steps to Reproduce:
	Attached Files:

4 September 2020 #28838
Jeordanis Figuereo	Hello, Please use the automatic installer instead of the manual archive installation to properly license the plugin. However, I noticed that your license was assigned to a computer about 5 minutes ago, did you solve the issue? Thank you for pointing out the typo. Jeordanis Figuereo (Product Designer. EPHERE Inc.) LinkedIn Discord
4 September 2020 #28839
Inga	I’ve managed to resolve the issue. I tried to install beta version of the program while it had to be installed on top of the current one and that’s what caused the frustration. My apologies for the inconvenience. Thread can be closed or deleted. Thank you!