| Title: | Unable to license the product (C4D R21, Windows10) |
| Category: | Crash/Critical |
| Status: | Fixed |
| Posted By: | felixs ( Felix Soletic ) |
| Date Created: | 8 December 2020 |
| Title: | Unable to license the product (C4D R21, Windows10) |
| Category: | Crash/Critical |
| Status: | Fixed |
| Posted By: | felixs ( Felix Soletic ) |
| Date Created: | 8 December 2020 |
| Description: | I just purchased a subscription for V2 Ornatrix for C4D.
I installed the license server, then installed the plugin. This is the window I'm getting:
I turned off all my firewalls and anti-virus, nothing is blocking it. Help! |
| Steps to Reproduce: |
| 9 December 2020
#29362 | ||
 | Hi, You should install the plugin before the license server. Please install the license server again. If the problem persist please install the license server manager and attach a screenshot here. Edit: We think this is due to an issue with the latest release. A fix is being compiled as we speak. Please redownload Ornatrix in a few hours and reinstall it.
Jeordanis Figuereo (Product Designer. EPHERE Inc.) | |
| 9 December 2020
#29363 | ||
 | I re-installed it several times in different orders of operation, it always produces the same outcome. Here's a screenshot of the License Server Manager:
Other things I've tried: - Whitelisted every folder that mentions Ephere in my firewall - Whitelisted incoming and outgoing firewall traffic coming from port 39373 - Disabled anti-virus - Performed a manual uninstall, including deleting the service using CMD and re-installing everything.
No luck. I'll wait for the latest fix. | |
| 9 December 2020
#29365 | ||
 | Please try the following: uninstall, download the latest stable build 2.1.0 from our site again, install that one, and try it. Ivan Kolev (Software Developer, EPHERE Inc.) E-mail: ivan.kolev at ephere dot com Discord: ikolev | |
| 9 December 2020
#29374 | ||
| That fixed it, thanks! | |
