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Summary

Title:	This Computer has a previously assigned license
Category:	Other
Status:	Open
Posted By:	searle17 ( Tyler )
Date Created:	24 December 2020

Problem

Description:	When I click install license I get a message that "This computer has a previously assigned license." When a release the license it says I have one license avaible but when I click install license again it goes back to the above message. Ornatrix fails to load because of this issue. 1-1-0-26341 C4D R23.110
Steps to Reproduce:

24 December 2020 #29465
Jeordanis Figuereo	Hello, Please check if your antivirus or firewall is blocking the license server. It may be preventing it from connecting to the internet. Jeordanis Figuereo (Product Designer. EPHERE Inc.) LinkedIn Discord
24 December 2020 #29466
Jeordanis Figuereo	You can also download and install the license server by itself. You can find it in the download page. Jeordanis Figuereo (Product Designer. EPHERE Inc.) LinkedIn Discord
24 December 2020 #29467
searle17	Both ephere and c4d are unblocked in the firewall. I have also tried installing the license server and that hasn't fixed the issue. 3D Generalist - Maya, Cinema 4D.
24 December 2020 #29468
Jeordanis Figuereo	What happens if you click "Connect" when the license server windows pops up? Jeordanis Figuereo (Product Designer. EPHERE Inc.) LinkedIn Discord
26 December 2020 #29472
IvanKolev	You may try the License Server Manager: https://ephere.com/web/applications/ephere/docs/License_Server_Manager.html Another infromation you can provide is the licensing log file at "C:\Users\<username>\AppData\Local\EphereLicensingLog.txt" Ivan Kolev (Software Developer, EPHERE Inc.) E-mail: ivan.kolev at ephere dot com Discord: ikolev
28 December 2020 #29474
searle17	The license server manager doesn't seem to be much help. Please refer to the image captures. When I click connect or Install license it just keeps saying the same message over and over and over again, never works. Attached Files: cap1.PNG (70680 bytes), cap2.PNG (8565 bytes), 3D Generalist - Maya, Cinema 4D.
28 December 2020 #29482
IvanKolev	Please e-mail to ivan.kolev at ephere.com the EphereLicensingLog.txt file I mentioned above. Ivan Kolev (Software Developer, EPHERE Inc.) E-mail: ivan.kolev at ephere dot com Discord: ikolev