Fastest support is available on our Discord.
Licensing problems should be reported to the #licensing-support channel.
Assuming you are on Windows, please send me by e-mail or Discord message this file: C:\ProgramData\Ephere\EphereLicensingLog.txt
Ivan Kolev (Software Developer, EPHERE Inc.)
E-mail: ivan.kolev at ephere dot com
Discord: ikolev