Summary

Title:Maya Ornatrx crashes upon opening file
Category:Crash/Critical
Status:Fixed
Posted By:AeligAdglobe ( Aelig Le Henaff )
Date Created:25 August 2021

Problem

Description:

Hi

I am working on maya, but your maya defect report website does not work currently and this is quite urgent so i am posting here

I have been working on a groom for a few days now, and last night windows update closed all my applications and coming in this morning the maya scene i was working on refuses to open. 

I tested just the software by making a simple default maya sphere model with hair groom furball and saving, closing maya and reopening it to load, and it opens/loads just fine

 

Only the files i was working on refuse to open no matter what. I uninstalled maya 2022 and reinstalled 2022 and uninstalled ornatrix and reinstalled it, and the problem persists. 

 

The file is under NDA so if possible to fix this issue via email so i can provide the file please thank you :) 

Steps to Reproduce:

no way to reproduce, it is specific to the file in question.

Hi,

I got your file and we are testing on it. I will get back to you as soon as I have something to share. Thank you for the details. 

Jeordanis Figuereo (Product Designer. EPHERE Inc.)

I figured out the problem, for anyone googling this, my file has "backup01" at the end of its name and it somehow messed up ornatrix. I could open the file just fine ith ornatrix uninstalled so i know it was ornatrix. 

 

Just for more information, litterally all of the backup files i had done refused to open. The name really cannot have "backup" in it else it will not open.