Summary

Hello,

We recently started having problems with our license. This error shows up when we use Ornatrix for 3ds Max (both 2022 and 2023):

Authorizer mismatch error
All your licenses are assigned to other computers

In the Ephere License Server Manager, we can see that the licenses are not in use (see the screenshot) and not being used by other computers.

What we've done so far:

• Uninstalled the license server using the steps described here (with prior unassignment of the licenses)
• changed the license server to another computer
• Releasing / reassigning licenses
• Changed server address to IP / Name
• reverting to older versions of Ornatrix
• Same error in Max 2022 and Max 2023
• Shuting down all instances of 3ds Max, restarting the computer that used Ornatrix previously.

Note: the server that is hosting the license server has had 2 HDD failure recently (RAID), but the main OS HDD wasn't changed. No other hardware changes.

Note: Our firewall doesn't block access to ephere.com

What can we do? We are on a tight deadline and would appreciate if this problem could be solved quickly. Thank you for your support.

Jo.