Summary

Title:cannot install ephere license server service
Category:Crash/Critical
Status:Open
Posted By:bistudio ( Bohemia interactive a.s. )
Date Created:15 April 2015

Problem

Description:

Hello,

 

I have this problem: for some reason, i cannot install ephere license server service to the computer.

 

When I install ornatrix on our computer (windows 8.1 64, 3DS Max 2015), and I uncheck “Install license server”, ornatrix will install hovewer without the license server service, so I cannot make ornatrix legal. “Please locate the license server” will pop up.

 

But when I check “install license server” and click continue, ornartix installer will turn blank, hang, and wont install neither ornartix itself (is not visible in installed programs) and neither license server service.

 

I can provide printscreens and more information.

 

Thank you for your help.

Steps to Reproduce:
 

Attached Files:
Image 1Image 2

Hello,

Have you tried using the online installer? Does it give the same error?

Also, have you installed Ornatrix on another computer before this installation? This looks like the license server is not able to be bound or copied to the current machine for some reason. Using the online installer could shed more info.

Marsel Khadiyev (Software Developer, EPHERE Inc.)

Thank you for quick reply.

Yes we tried online installer and the error is the same as with offline installer.

Ornatrix was installed on another computer before (but i dont know exactly when...) (win 7 64) and was working fine.

Petr