Defect: ver4.5.5.8275 gets Ephere.Plugins.Autodesk.Max.Ornatrix.dlo error after install

Problem

Description:

Hi,

I installed latest stable version 4.5.5.8275 from previous version, but after install it, I got error like this.

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Error Loading Plug-in DLL
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DLL <C:\Program Files\Autodesk\3ds Max 2015\plugins\Ephere.Plugins.Autodesk.Max.Ornatrix.dlo> failed to initialize.
Error code 126 - The specified module could not be found.

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Once I remove Ornatrix then re install again but result was same. Is it common problem? or very specific case?

thanks,

Kei

Error

Steps to Reproduce:

24 August 2016 #10280
Kei Yoneoka	I got same error both in the office and my home. I think It may be a common problem. Kei
24 August 2016 #10281
IvanKolev	Please try this: close 3ds Max (no need to uninstall Ornatrix), download vcredist_x64.exe from https://www.microsoft.com/en-us/download/details.aspx?id=40784 and install it, then start 3ds Max again and see if Ornatrix works. Please let us know if this fixes the problem, if yes we'll have to think of a way to include that file in the installer. Ivan Kolev (Software Developer, EPHERE Inc.) E-mail: ivan.kolev at ephere dot com Discord: ikolev
25 August 2016 #10290
Kei Yoneoka	Hi Ivan, Thanks!! It seems working. I have no longer any error after that. Kei
25 August 2016 #10293
IvanKolev	Thank you Kei. Can you also tell us your version of Windows? Ivan Kolev (Software Developer, EPHERE Inc.) E-mail: ivan.kolev at ephere dot com Discord: ikolev

Title:	ver4.5.5.8275 gets Ephere.Plugins.Autodesk.Max.Ornatrix.dlo error after install
Category:	Install/Uninstall
Status:	Open
Posted By:	Kei Yoneoka ( Kei Yoneoka )
Date Created:	24 August 2016

Summary

Problem