| Title: | Problem with versions |
| Category: | Crash/Critical |
| Status: | Open |
| Posted By: | mariopece ( Mario Pece ) |
| Date Created: | 5 February 2018 |
| Title: | Problem with versions |
| Category: | Crash/Critical |
| Status: | Open |
| Posted By: | mariopece ( Mario Pece ) |
| Date Created: | 5 February 2018 |
| Description: | Hello guys, I have some scenes where the artsist used the 5.2.7.13336 version to gromming the characters, but now I was to open the finnished scenes from him. Since I was not the ornatrix on my machine, I got the last version (6.0.2.13972) and I got a crash everytime I imported\merge\open the scene. So I asked to him send me his 5.2.7.13336 installer to install on my machine as well, I was able to open the scene but unfortunnatelly I keep receiving a authorization license fail error. On the download page I`m not able to download the 5.2.7.13336 version that the version all lookdev was made, how can I process?
Thank you |
| Steps to Reproduce: |
| 5 February 2018
#16709 | ||
 | Hi Mario, You are getting an athorization error because you are using an installer from another user. A installer with an unique ID is generated from every user, this means, a installer from other user will not work on your computer. To install Ornatrix correctly go to the download page and download the commercial installer using your account. In this case you can download other versions by modifying your download link and poiting to an old build, something like this: https://ephere.com/plugins/autodesk/max/ornatrix/"Ox version"."build number"_win64_installerID.msi In your case: https://ephere.com/plugins/autodesk/max/ornatrix/5.5.2.7.13336_win64_"YourInstallerID".msi You could just copy-paste the download link of any version and replace the version number with 5.5.2.7.1333.
Regarding your crashing issue, can we have your scene for testing? If you are allowed to share it, please send it to Jeordanis.f@ephere.com. However, Ornatrix V6 is still in beta and we only recommend it for testing. Thank you for the report. Jeordanis Figuereo (Product Designer. EPHERE Inc.) | |