Defect: surface groom crash on adding sinks

11 January 2022 #30875
andyw	No UDIMS Watertight mesh default maya lambert Transforms Frozen clean shape name
11 January 2022 #30876
andyw	Also working remote over Teradici - could that be an issue?
11 January 2022 #30877
Jeordanis Figuereo	Hi, Thank you for your report. This crash seems to only affect Maya 2019 and below. We are investigating this. It will be fixed for the next build. Jeordanis Figuereo (Product Designer. EPHERE Inc.) LinkedIn Discord
11 January 2022 #30878
andyw	any idea on the time frame as we are in production and I have limited time on this project. Andy
11 January 2022 #30879
Jeordanis Figuereo	I can't tell about the time frame but we set the priority to High. I will keep you posted. Jeordanis Figuereo (Product Designer. EPHERE Inc.) LinkedIn Discord
11 January 2022 #30880
andyw
11 January 2022 #30881
andyw	FYI simular issues in Maya 2020.2
12 January 2022 #30883
IvanKolev	We cannot reproduce this with a simple base mesh (sphere). It might be related to the geometry of your bird mesh. Please try the following: * Repeat the steps from your video with a polygon sphere instead. See if it will crash. * Send us the .dmp file generated by Maya when crashed. Also look for a file called OrnatrixMaya2018.log in your %TEMP% directory and send that too. * If you find that you don't get a crash with a sphere, it would help us if you send us the scene with the bird mesh. You may zip and send it to ivan.kolev at ephere.com. Ivan Kolev (Software Developer, EPHERE Inc.) Discord: ikolev
12 January 2022 #30884
andyw	ok sending you a model. Andy
12 January 2022 #30885
IvanKolev	You may also try switching the display mode. In the attributes of the HairShape, the top Viewport Hair Display panel, try the different values of Hair Display Mode. Ivan Kolev (Software Developer, EPHERE Inc.) Discord: ikolev
14 January 2022 #30889
Jeordanis Figuereo	In one of my tests the crash stopped happening when I deleted my Maya settings folder. Maybe you can try that as a workaround while you wait for a definitive fix. Jeordanis Figuereo (Product Designer. EPHERE Inc.) LinkedIn Discord

Title:	surface groom crash on adding sinks
Category:	Crash/Critical
Status:	Confirmed
Posted By:	andyw ( Andrew Wilkoff )
Date Created:	11 January 2022

Description:	Overall i've found at least on our system Ornatrix to be way more buggy and less stable than 2.5 We are using 3 for this project and I can't even get started with out crashing. Please help. win 10 Maya 2018.4 Ornatrix 3.3.2.29620 Vray 5.10.22.30935 ThreadRipper 3.7 Hgz 64 core\RTX 4000
Steps to Reproduce:	Maya 2018, Vray 5.10.22.30935, Ornatrix 3 make groom add surface comb try to add sink crash
	Attached Files: 2022-01-11_10h12_31.mp4 (5051431 bytes),

Summary

Problem