| Title: | Licensing Error |
| Category: | Install/Uninstall |
| Status: | Open |
| Posted By: | fikaent ( Deanne Czarnecki ) |
| Date Created: | 22 June 2022 |
| Title: | Licensing Error |
| Category: | Install/Uninstall |
| Status: | Open |
| Posted By: | fikaent ( Deanne Czarnecki ) |
| Date Created: | 22 June 2022 |
| Description: | Hey team, currently having an issue licensing Ornatrix, was working previously but today all 3 of our work computers (across multiple sites), have stopped working and we get the following output when installing the license server: Please wait, licensing in progress... Downloading https://ephere.com/licenseServer.REDACTED.zip Extracting zip Error: Could not find a part of the path 'C:\inetpub\wwwroot\EphereData\ephere\download\REDACTED'. I just redacted the parts with computer name etc, but we all have the same error. |
| Steps to Reproduce: |
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| 22 June 2022
#31435 | ||
 | Hi, Let's try installing the license server manually. First, open the Windows Services Manager and check if the Ephere License Server is there. If so, it has been installed. Try uninstalling it and then reinstall it. Jeordanis Figuereo (Product Designer. EPHERE Inc.) | |
