Summary

Title:license server conflict with anti virus
Category:Install/Uninstall
Status:Open
Posted By:gus ( Gustavo Ordonez )
Date Created:15 August 2016

Problem

Description:

Hi,

I've installed ornatrix, but when I activated the plugin in maya the installation of the license server was stopped by my anti virus. I ignored the message but when I went to run the installation again I got a message saying 'processre returned exit code 1' The product licensing window says a license has been assigned but I cant activate the pugin.

Thanks 

Steps to Reproduce:

Maya 2016

In Windows Services dialog do you see Ephere License Server service, and is it running?

Marsel Khadiyev (Software Developer, EPHERE Inc.)

No I can't see the Ephere License Service. I tried to install the license server again, it started installing but then I got an error window and then my anti virus warning popped up and it quarrantined some file. I attached a screenshot of the error window. Looking at my anti virus it's quarrantined a file called ephere.licensing.licenseserver.exe, is this why the installation is failing?


Attached Files:
Image 1

Just wondering if there's any news on this issue? I've been looking forward to using ornatrix for my latest project but I can't even load the plugin which is quite disapointing.

Hi Gustavo,

Is there a way to whitelist ephere.licensing.licenseserver.exe or remove it from quarantine? It is the service which runs the licensing for Ephere, so it was blocked. Sorry for the delay, I was away for a few days and the message got buried.

Marsel Khadiyev (Software Developer, EPHERE Inc.)