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Summary

Title:	license server conflict with anti virus
Category:	Install/Uninstall
Status:	Open
Posted By:	gus ( Gustavo Ordonez )
Date Created:	15 August 2016

Problem

Description:	Hi, I've installed ornatrix, but when I activated the plugin in maya the installation of the license server was stopped by my anti virus. I ignored the message but when I went to run the installation again I got a message saying 'processre returned exit code 1' The product licensing window says a license has been assigned but I cant activate the pugin. Thanks
Steps to Reproduce:	Maya 2016

16 August 2016 #10218
EPHERE	In Windows Services dialog do you see Ephere License Server service, and is it running? Marsel Khadiyev (Software Developer, EPHERE Inc.)
17 August 2016 #10225
gus	No I can't see the Ephere License Service. I tried to install the license server again, it started installing but then I got an error window and then my anti virus warning popped up and it quarrantined some file. I attached a screenshot of the error window. Looking at my anti virus it's quarrantined a file called ephere.licensing.licenseserver.exe, is this why the installation is failing? Attached Files:
22 August 2016 #10264
gus	Just wondering if there's any news on this issue? I've been looking forward to using ornatrix for my latest project but I can't even load the plugin which is quite disapointing.
22 August 2016 #10267
EPHERE	Hi Gustavo, Is there a way to whitelist ephere.licensing.licenseserver.exe or remove it from quarantine? It is the service which runs the licensing for Ephere, so it was blocked. Sorry for the delay, I was away for a few days and the message got buried. Marsel Khadiyev (Software Developer, EPHERE Inc.)