Suggenstions

 
 
 
Posted by:MackAn
Data created:6 April 2023

HI,

I tried to contact support. Since there is no obvious support email, at least I could not find any, I had to use the web interface to contact the support. Well, this was suboptimal. First, sending the report did not work for some reason, a message popped up with a hint to a email address and disappeared again after a second or so what made it impossible to read completely. Next the entries I made disappeard after the failed send, so I had to write it several times until it finally could be sent.

Then... well nothing. There was no confirmation email, nothing at all, so I have no idea if my message ware recieved at all. I think this process could be improved a bit.

The problem was that the arnold procedural did not work as mentioned in the docs. Just in case you want to have a look:

 

// Error: Invalid argument for flag -noProceduralGeometry
// Warning: WARNING |    [Ornatrix] Ornatrix library not provided a Python scripter, groom evaluation may be incorrect

<span style="font-family: arial, helvetica, sans-serif;">I did not write anything in the <em><strong>Procedural Groom File</strong></em> attribute because it was not mentioned in the docs.</span>

 

<span style="font-family: arial, helvetica, sans-serif;">haggi</span>

Thank you for reporting the problems with the contact page, we'll look into them.

Usually the preferred forms of support are our Discord channel (where response is fastest) and this forum. They also have the benefit that other users might offer help, or later find the resolutoin if they run into the same problem.

 

For the problem with the Arnold procedural, could you please specify the exact versions of Maya, MtoA, and Ornatrix? Also knowing which is your OS might help.

Ivan Kolev (Software Developer, EPHERE Inc.)

E-mail: ivan.kolev at ephere dot com

Discord: ikolev

Thanks for the reply. Would it be possible to give me a hint where to find the discord server? (Okay, found it, somtimes it helps to have a look at all the social media icons...) And if other ways of contact is more useful, then this should be mentioned in the docs where the suggested way is via contact web page.

Concering the versions: We use Maya2023.3 Windows10 with MtoA 5.2.2.4 and Ornatrix 4.1.0.32351

I just noticed the bold text on the Contact page that mentions the "official social media links on the bottom of the page" in bold, I guess I didn't notice it the first time. But the contact form needs some treatment indeed.

Thank you for the info, I reproduced the problem, should be fixed in a few days.

Ivan Kolev (Software Developer, EPHERE Inc.)

E-mail: ivan.kolev at ephere dot com

Discord: ikolev

Please try nightly build 4.1.0.32447, the Arnold procedural should be fixed. That build also switched from MtoA 5.2 to 5.3 for Maya 2022 and 2023.

Ivan Kolev (Software Developer, EPHERE Inc.)

E-mail: ivan.kolev at ephere dot com

Discord: ikolev