License its assigned to other computer?

 
 
 
Posted by:jvoxel
Data created:6 August 2017

Hi,

 

I can't start Ornatrix, it says that my license is assigned to other computer but I have installed only on this PC

 

Thanks

 

Hello,

Have you reinstalled your OS recently? or replaced your motherboard?

We explain this in our documentation, please follow the instructions found in the link below to release your license, then resintall Ornatrix:

https://ephere.com/docs/Moving_Licenses_Between_Computers.html

 

Jeordanis Figuereo (Product Designer. EPHERE Inc.)

Nope, I have the Same computer the only thing I did was update the BIOS, should I follow the instructions of the link?

Jordanis I went and did what you said and it works, funny that my computer has the same name as before but the important thing is that is working :)

 

Good to hear it's working. You should follow those steps when you reinstall your OS or change your computer, I guess updating the BIOS change your hardware ID somehow.  

Jeordanis Figuereo (Product Designer. EPHERE Inc.)