Hi,
Please make sure you are using the GroundStrands operator to ground the imported curves to the scalp/distribution mesh.
Here is a video showing the correct steps: https://www.youtube.com/watch?v=QNC1XEq8yBA
The UI is a bit different but is the same concept. Basically, you just have to go into GroundStrands operator, add your distribution mesh and uncheck Detached Roots. Here is the documentation for this operator: https://ephere.com/plugins/autodesk/maya/ornatrix/docs/2/Ground_Strands.html
Let me know if this works for you.
Jeordanis Figuereo (Product Designer. EPHERE Inc.)