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Summary

Title:	License server install error code 1
Category:	Install/Uninstall
Status:	Open
Posted By:	M2Anim ( M2 Animation Studio Co., Ltd. )
Date Created:	22 July 2019

Problem

Description:	The install of the license server completed with error code 1 everytime I tried to install it. https://drive.google.com/file/d/1reSk1ib1BFa-QEoYY8Nhc--TSqsnOC1T/view?usp=sharing
Steps to Reproduce:

22 July 2019 #25749
Jeordanis Figuereo	HI, This means something is preventing the license server from connecting to the internet. Please make sure your antivirus is not blocking the license server. Kasperky may have problems with the license server. If the problem persist you can try and offline installation. Follow the instructions found here. Jeordanis Figuereo (Product Designer. EPHERE Inc.) LinkedIn Discord
23 July 2019 #25755
M2Anim	I followed the offline install instructions but the client is unable to connect to the license server please help
23 July 2019 #25756
M2Anim	The Ephere License Server service is running properly, The client can't connect to the license server, the anti virus and firewall are down.
23 July 2019 #25757
M2Anim	Up to this point even the license manager can't find the license on the same server I install the license server on "A" machine The service on "A" is showed running Client can't connect to the server even the port exception has been added to the firewall The license manager run on "A" machine can't find the license eventhough ther are on the same machine
23 July 2019 #25759
EPHERE	Please see my email reply Marsel Khadiyev (Software Developer, EPHERE Inc.)
23 July 2019 #25762
M2Anim	Replied w/ screenshots.
3 October 2024 #36651
Cergum	I often encountered a similar problem. My computer is connected to the router via a network cable and a similar error constantly popped up. But I noticed that there were no connection problems on my work laptop. At the same time, the laptop was connected to the router via Wi-Fi. I decided to check if the problem could be related to the connection via cable. And indeed, this is what happened. I connected to the router via a Wi-Fi adapter on my desktop computer and the problem with activating the license went away. Apparently, there was a conflict due to the connection ports. Maybe this experience will help someone.