Refunds
We have a no-refund policy, except in cases where a license has been acquired for the wrong product, a payment is made in error or there are issues with the payment transaction.
If you accidentally purchase a license for the wrong product, we can transfer your license to the correct one. Please contact us as soon as possible after your purchase to initiate the transfer.
Refunds for renewals of rental licenses made in error (e.g., if a user no longer needs it and forgot about the subscription) can be issued if you contact us Immediately after you realize the mistake. Please note that refunds are limited to the most recent payment only. We cannot provide refunds for rental licenses in other circumstances.
If you encounter any issues while using one of our products, please reach out to us immediately through one of our official support channels. We are happy to assist you in resolving them promptly. See Getting Support for more details.
Make sure to check the minimum requirements and try our demos, which are available for free download on the product pages. You can also request an evaluation license to explore all the features before purchasing a perpetual license or committing to a subscription for any of our products.