Installation Problems

If you run into problems during installation please help us diagnose and solve your problem by following these steps.

Go to the directory where the install MSI file is located
Open Windows command prompt using Windows Key -> "cmd"
Type cd INSTALLER_DIRECTORY to go to the directory of your installer
Use the following command to run the installer which generates a log file:
```
start msiexec /i InstallerFileName.msi /l*v Install.log
```
Change the "InstallerFileName" to the name of Ornatrix installer file
After installation a file "Install.log" will be generated
Please send it to us for analysis

Failure to install latest Ornatrix over an older version

This is a specific situation that occurs when all of the following events have happened:

You installed an older version of Ornatrix that only supported 3ds Max versions up to, say, 2017.
You uninstalled any old 3ds Max versions you had (2017 or earlier), but without uninstalling Ornatrix first.
You installed a new 3ds Max version, like 2020, and now try to install the latest Ornatrix version for it.
Ornatrix installer shows an error message "Did not find any supported 64-bit 3ds Max version"

If all of the above are true, open the list of installed applications in Windows settings and check if Ornatrix is still present there.
If not, use some registry cleaner or automatic uninstaller tool to remove it.

If yes, follow these steps:

Put the following lines into a file called SimulateMax2016.reg

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Autodesk\3dsMax\18.0]
"Installdir"="C:\\Autodesk\\3ds Max 2016\\"

Double-click the file to import it into the registry
Create the directory C:\Autodesk\3ds Max 2016\
Uninstall Ornatrix from Windows settings. It should work.
Delete the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Autodesk\3dsMax\18.0
Delete the directory C:\Autodesk\3ds Max 2016\

The new version Ornatrix installer should work now.

Missing Something? Let us know if this page needs more information about the topic.