Installation Problems 

If you run into problems during installation please help us diagnose and solve your problem by following these steps.
  1. Go to the directory where the install MSI file is located
  2. Open Windows command prompt using Windows Key -> "cmd"
  3. Type cd INSTALLER_DIRECTORY to go to the directory of your installer
  4. Use the following command to run the installer which generates a log file:
    start msiexec /i InstallerFileName.msi /l*v Install.log

    Change the "InstallerFileName" to the name of Ornatrix installer file
  5. After installation a file "Install.log" will be generated
  6. Please send it to us for analysis