Installation Problems 

 

Ornatrix doesn't appear in Plugin Manager after installation 

  • Problem: After installing Ornatrix for your version of Maya it does not appear inside the Plugin Manager
  • Cause: This can be caused by Maya loading a different Ornatrix.mod file than the one which was installed. Typically this happens when Ornatrix was previously installed using a different method/installer and upon uninstalling it the Ornatrix.mod file was not removed.
  • Solution:
    1. Uninstall Ornatrix
    2. Search your hard-drive for all files called Ornatrix.mod and delete them.
    3. Alternatively, instead of above step, you can open Maya and in MEL script prompt type moduleInfo -d -mn Ornatrix. The Script Editor window should output the directory path where Ornatrix.mod file is installed. Delete this directory.
    4. Install Ornatrix
 

Cannot load Ornatrix with "Specified module cannot be found" error on Windows 

After installing Ornatrix on Windows 7 and earlier you may get the "Specified module cannot be found" error when loading Ornatrix.

This may be due to the fact that required Visual Studio 2015 runtime isn't present on your system. To fix this problem install the Visual Studio 2015 runtime.

 

Installing VS 2015 did not help 

If, after installing the VS 2015 runtime you still have this problem please do the following:

  1. Download Dependency Walker
  2. Extract and run depends.exe
  3. File -> Open
  4. Browse to, and select Ornatrix.mll file which was installed. It can be typically found in C:\Program Files\Ephere\Ornatrix for Maya\20XX directory.
  5. Main menu -> Options -> Configure Module Search Order...
  6. Bottom right of Module Search Order dialog -> Browse...
  7. Select your Maya's /bin directory (e.g. C:\Program Files\Autodesk\Maya20XX\bin)
  8. Press Add Directory
  9. Press OK
  10. Wait for Dependency Walker to finish evaluating
  11. File -> Save As...
  12. Save out a file with .dwi extension
  13. Send us the resulting .dwi file through email or forums for analysis
 

Sending us feedback 

If you run into problems during installation please help us diagnose and solve your problem by following these steps.
  1. Go to the directory where the install MSI file is located
  2. Open Windows command prompt
  3. Type cd installer_directory to go to the directory of your installer. Replace installer_directory with the directory where you downloaded the installer file.
  4. Use the following command to run the installer which generates a log file:
    start msiexec /i InstallerFileName.msi /l*v Install.log

    Change the "InstallerFileName" to the name of Ornatrix installer file
  5. After installation a file "Install.log" will be generated
  6. Please send it to us for analysis