Installation Problems

Ornatrix doesn't appear in Plugin Manager after installation

Problem: After installing Ornatrix for your version of Maya it does not appear inside the Plugin Manager
Cause: This can be caused by Maya loading a different Ornatrix.mod file than the one which was installed. Typically this happens when Ornatrix was previously installed using a different method/installer and upon uninstalling it the Ornatrix.mod file was not removed.
Solution:
1. Uninstall Ornatrix
2. Search your hard-drive for all files called Ornatrix.mod and delete them.
3. Alternatively, instead of above step, you can open Maya and in MEL script prompt type moduleInfo -d -mn Ornatrix. The Script Editor window should output the directory path where Ornatrix.mod file is installed. Delete this directory.
4. Install Ornatrix

Cannot load Ornatrix with "Specified module cannot be found" error on Windows

After installing Ornatrix you may get the "Specified module cannot be found" error when loading Ornatrix.

This may be due to the fact that required Visual C++ runtime isn't present on your system. To fix this problem install the latest Visual C++ runtime

Installing Visual C++ runtime did not help

If, after installing the Visual C++ runtime you still have this problem please do the following:

Download Dependency Walker
Extract and run depends.exe
File -> Open
Browse to, and select Ornatrix.mll file which was installed. It can be typically found in C:\Program Files\Ephere\Ornatrix for Maya\20XX\plug-ins directory.
Main menu -> Options -> Configure Module Search Order...
Bottom right of Module Search Order dialog -> Browse...
Select your Maya's /bin directory (e.g. C:\Program Files\Autodesk\Maya20XX\bin)
Press Add Directory
Press OK
Wait for Dependency Walker to finish evaluating
File -> Save As...
Save out a file with .dwi extension
Send us the resulting .dwi file through email, forums or Discord for analysis

Failure to install latest Ornatrix over an older version

This is a specific situation that occurs when all of the following events have happened:

You installed an older version of Ornatrix that only supported Maya versions up to, say, 2017.
You uninstalled any old Maya versions you had (2017 or earlier), but without uninstalling Ornatrix first.
You installed a new Maya version, like 2020, and now try to install the latest Ornatrix version for it.
Ornatrix installer shows an error message "Did not find any supported Maya version"

If all of the above are true, open the list of installed applications in Windows settings and check if Ornatrix is still present there.
If not, use some registry cleaner or automatic uninstaller tool to remove it.

If yes, follow these steps:

Put the following lines into a file called SimulateMaya2017.reg

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Autodesk\Maya\2017\Setup\InstallPath]
"MAYA_INSTALL_LOCATION"="C:\\Autodesk\\Maya2017\\"

Double-click the file to import it into the registry
Create the directory C:\Autodesk\Maya2017\
Uninstall Ornatrix from Windows settings. It should work.
Delete the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Autodesk\Maya\2017
Delete the directory C:\Autodesk\Maya2017\

The new version Ornatrix installer should work now.

Sending us feedback

If you run into problems during installation please help us diagnose and solve your problem by following these steps.

Go to the directory where the install MSI file is located
Open Windows command prompt
Type cd installer_directory to go to the directory of your installer. Replace installer_directory with the directory where you downloaded the installer file.
Use the following command to run the installer which generates a log file:
```
start msiexec /i InstallerFileName.msi /l*v Install.log
```
Change the "InstallerFileName" to the name of Ornatrix installer file
After installation a file "Install.log" will be generated
Please send it to us for analysis

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